Last updated: 2026-10-01
These terms cover using silaaimarkaz as a customer or as a Tailor. Some commercial points are still being finalised and are marked below; we will publish the final wording before charging any fee that depends on them.
silaaimarkaz is a marketplace operated by Evolvora Technologies. We help customers find Tailors, agree a price, share measurements and track an order. We are not a tailoring business and we do not stitch anything ourselves.
TO BE CONFIRMED: whether the stitching contract is between the customer and the Tailor directly, with silaaimarkaz only introducing them, or whether silaaimarkaz is the seller. This decides who is responsible when an order goes wrong, so it must be settled before launch.
You must give accurate information and keep your login details to yourself. You are responsible for what happens under your account. You must be old enough to enter a contract where you live.
We may suspend or close an account that is used for fraud, harassment, impersonation, or to place orders with no intention of paying.
A Tailor sets their own prices. The price shown before you confirm is the price for that order. Where an advance is required, the order is not accepted until the advance is paid.
Measurements are your responsibility. If you enter the wrong measurements, or bring a garment that does not match them, the Tailor may charge for alterations.
A Tailor may decline an order. If an advance has already been paid on an order that is declined, it is refunded.
Advance payments are handled by our payment provider. We do not see or store your card or wallet credentials. The balance is settled with the Tailor as the two of you agree, usually at the shop.
TO BE CONFIRMED: whether silaaimarkaz charges Tailors a commission, how much, and when it is taken.
If stitching is faulty or does not match what was agreed, raise it with the Tailor first through the app's messages, so there is a record.
TO BE CONFIRMED: the refund and remedy policy — whether a customer is entitled to a redo, a partial refund or a full refund, how long they have to complain, and what happens when the two sides disagree. Until this is published, disputes are settled between the customer and the Tailor, and we will help by providing the order and message record.
While using silaaimarkaz you must not:
If you list a shop, your shop details, prices and photos must be truthful and your own. Keep your prices and availability current. Honour the price you quoted. Treat customers' measurements and design photos as private and use them only for that order.
We may unpublish a shop that gets repeated justified complaints, or that misrepresents its work.
What you upload stays yours. You give us permission to store and display it where the service needs to — showing your shop cover on your shop page, or passing a design photo to the Tailor on that order. We do not use your photos in advertising without asking you first.
We try to keep silaaimarkaz running but cannot promise it is always available. We may change or withdraw features. We will give notice of a significant change where we reasonably can.
We are responsible for running the marketplace honestly and for keeping your data as described in our privacy policy. We are not responsible for the quality of a Tailor's stitching, for missed deadlines, or for what a customer or Tailor says to the other.
TO BE CONFIRMED: the limitation of liability. This clause needs a lawyer; a cap copied from a template may be unenforceable here and is not worth relying on.
You may stop using silaaimarkaz at any time and ask us to delete your account by emailing support@silaaimarkaz.com. Orders already in progress still need settling with the Tailor. We may close an account that breaks these terms.
These terms are governed by the laws of Pakistan, and disputes go to the courts of Lahore.
If we change these terms we will update the date at the top. For a significant change we will tell you in the app or by email. Continuing to use silaaimarkaz after a change means you accept the new terms.
These terms are published in English and Urdu. If the two ever disagree, the English version applies.